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Return Guidelines

The Salvation Army

SHIPPING & RETURN

Shipping Policy

All orders will be shipped within a timely manner via the most economical way while providing suitable protection for items shipped. The two primary methods of shipping used by Supplies & Purchasing are Canada Post and United Parcel Service. Charges for International shipping and shipping to the territories will be determined and added to total at time of shipping.

Return and Refund Policy

(Important Information)

Dear Customer,

Thank you for your purchase. We hope you are happy with your items. If you are not completely satisfied with your purchase for any reason, you may return it for a full refund or exchange. Please see below for more information on our return policy.

Thank you!


RETURNS

  • All returns MUST be postmarked within 30 DAYS of the invoice date.
  • All returned items must be in new and unused condition, with all original tags and labels attached.

RETURNS PROCESS

Please email customer service at orderdesk@salvationarmy.ca to obtain a Return Merchandise Authorization (RMA) number (Effective January 1, 2022). Write the RMA number on the box that you will be returning items in and include the original packing slip and return form (download here) and mail your return to the following address:

 

The Salvation Army

Supplies and Purchasing Department
2 Overlea Boulevard,
Toronto, ON M4H 1P4

Attn:  Customer Service Specialist
RMA# ______________

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. A credit for shipping charge is provided if Supplies and Purchasing has made an error.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following products are NOT eligible for return:

  • Clearance items
  • Special orders
  • Custom made items
  • Final Sale items
  • Altered or tailored items
  • Digital products

Sheet music, defective CD’s and DVD’s are eligible for EXCHANGE ONLY.

For defective or damaged products, please contact us at the customer service number below within 5 days in receipt of the damaged item(s) for refund or exchange.

Please Note

  • A 15% restocking fee will be charged for all returns more than $450.
  • For customer’s outside of Canada, please note that you are responsible for any duty charges on return item(s). Customs documents should clearly state “Canadian goods being returned to the supplier.”
  • All non-refundable/exchange returns will be refused at the customer’s cost.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: (416) 422-6100 or orderdesk@salvationarmy.ca

 

Please complete this form and enclose it with the item(s) you are returning.

Please check the action you want and enclose related copies of receipts/invoices. There is no need to write a separate letter.
  • Accepted file types: jpg, gif, png, pdf, docx, doc, tif.
  • This field is for validation purposes and should be left unchanged.