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Accessibility Policy

Accessibility Policy

The Salvation Army Accessibility Policy

The following is The Salvation Army’s Territorial Policy of Accessibility and Customer Service:

Territorial Policy on Accessibility and Customer Service Operating Policy

All workers with The Salvation Army- be they officers, employees, volunteers- are expected to uphold this policy and work together to provide accessibility and customer services in all programs and sevices offered by The Salvation Army. This territorial policy is based on the mission statement and core values fo The Salvation Army.


In fulfilling its mission, The Salvation Army strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. The Salvation Army is also committed to giving people with disabilities the same opportunity to access employment, goods and services, and allowing them to benefit from the same services, in the same place and in a similar way as other customers. This policy outlines how all ministry units will work together to provide accessibility to officers, employees, volunteers and clients with disabilities.


The Salvation Army Canada and Bermuda Territory is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements.

In accordance with applicable legislation and regulations, the territorial policy on accessibility and customer service will be reviewed annually, revised appropriately and posted at all Salvation Army workplaces.

Each workplace will develop, implement and post a specific accessible customer service policy program at their location which meets applicable legislative requirements, as well as the requirements of this policy. This program will be based on the elements outlined in section 4 of this policy.