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Privacy Notice

Privacy Notice

Privacy and
Security Statement

The Salvation Army Supplies and Purchasing (Trade North) Privacy and Security Statement

The Salvation Army values and respects the privacy of its customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how The Salvation Army collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.

ABOUT THIS POLICY

This Privacy and Security Statements describres the privacy practices of The Salvation Army of Canada Supplies and Purchasing Department (Trade North) (“The Salvation Army”,”our”, or “we”). It applies to our interactions with our customers and visitors, including, but not limited to:

This Privacy and Security Statement describes the privacy practices of The Salvation Army of Canada Supplies and Purchasing Department (Trade North) (“The Salvation Army”, “our”, or “we”). It applies to our interactions with our customers and visitors, including, but not limited to:

  • Use of our websites, including mobile websites
  • Visits to our stores or attendance at one of our events
  • Use of our applications for mobile phones, tablets or other smart devices
  • Phone and email communications
  • Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
  • Viewing our online advertisements or emails
  • Through our authorized service providers

This policy does not apply to third-party websites accessible through our websites.

Contact information. We may collect the names and user names of our customers and other visitors. Additionally, we may collect your purchase history, billing and shipping addresses, phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.

Payment information. When you make a purchase we collect your payment information, including information from your credit or debit card, cheque, and authentication information, such as your signature.

Returns information. When you return a product to our stores or request a refund or exchange, you may be asked to provide your name, address, phone number and show information that identifies you, such as your driver’s licence. We collect this information to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program. To learn more about our Returns Policy, click here .

Demographic information. We may collect information about products or services you like, reviews you submit, or where you shop. We might also collect information like your age or gender.

Employment-related information. If you apply for an employment opportunity, you may provide us with certain personal information about yourself (such as information contained in a resume, cover letter or similar employment-related materials, or any applicable pre-screening questions).

Registration information. If you register on our websites or enter a contest, sweepstakes, promotion or other program offering, we collect personal information such as your name, email address and other information required to administer your participation in the program.

Other information. We may collect any of the information or content that you provide through our websites, mobile applications, or online forums.  If you use our websites, we collect your IP (Internet Protocol) address and other related information such as the type of browser and operating system you are using. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the tracking tools described here. To control those tools, please read the Your Privacy Preferences and Our Tracking Techniques sections.

We may also capture your image with closed circuit television cameras when you visit our store, to prevent or detect fraud and promote security.

We collect information directly from you. The following are a few examples of when we collect information from you:

  • During website or survey registration
  • In connection with an online or in-store purchase or visit
  • If you use an online forum, submit a question or answer to our Product Q & A, provide us with comments or reviews or contact our call centre
  • If you upload or share a photo or other digital content through one of our websites, applications, or via social media interactions on third party websites like Facebook or Twitter.
  • If you participate in a sweepstakes, contest, promotion, program, clinic or workshop
  • If yourequest a quote, warranty or other information
  • If you return a product or use a rebate
  • If you request we send you an electronic copy of your in-store receipt
  • If you apply or inquire about employment
  • In connection with your interactions with us as a registered user of our websites. For example, when you use the features of our My Account tool like Express Checkout, Address Book, My Lists, , etc.

We collect information from you passively. We may use tracking tools like browser cookies, flash cookies, and web beacons.

We collect information from other sources. We may get information about you from third party business partners, like an updated address from a shipping vendor. We may collect information about you from a friend. For example, if your friend purchases something from us to send to you or if your friend provides your information through one of our refer-a-friend type features. If you use one of these features, please ensure that you only submit email addresses of individuals with whom you have a close personal or family relationship, who would be interested in receiving the communication, and who has authorized you to share their email address.

We collect information from Affiliates of The Salvation Army. We may get information about you from a company controlled by, or under common control with, The Salvation Army (our “Affiliates”).

We use the information we collect for our business purposes, including:

To respond to your questions and requests. Examples include:

  • Fulfilling orders, ensuring proper delivery or providing services such as an electronic copy of your receipt.
  • Administering your participation in a contest sweepstakes or other promotion or sending you prizes you might have won
  • Processing a return (to learn more about our Returns Policy, click here)
  • Responding to a product or service review

To improve our products and services. We may use your information to make website or product and service improvements.

To look at website trends and customer interests. We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.

For security and loss prevention purposes. We may use your information to protect our company, our customers, or our websites. For example, we might use cameras in our stores to track store traffic or our stock or otherwise administer our loss prevention program. We use information collected in the course of a merchandise return to process and track returns and to help detect and prevent fraud and otherwise administer our loss prevention program.

For our marketing. In certain circumstances, we may send you communications about special The Salvation Army promotions or offers. For example, if you have registered on a website or entered a contest and indicated you want to receive this information or if you sign-up to receive communications in our store. We may also notify you of new website features or product and service offerings. To opt-out or manage our communications with you, follow the instructions in the Your Privacy Preferences section, below. We may use information to deliver you marketing communications (including online ads) based on your interests or online behaviour.

To communicate with you about your account or our relationship. We may contact you to tell you about changes to this Privacy and Security Statement, the Terms of Use of our websites or mobile applications, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall.

For employment purposes. We may use your personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry.

For social media.  When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our websites and mobile applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and mobile applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.

For de-identification purposes.  We may also de-identify your personal information by cleansing it of information which might reasonably allow you to be identified, and aggregate this de-identified information with the de-identified information of other persons. We use de-identified information for internal business purposes, such as marketing, customer service, and business analytics.

For other uses we may disclose to you. We may also use personal information with your consent, and as otherwise permitted or required by law.

We may share your information for our business purposes and as legally required or permitted, including:

With third parties who perform services on our behalf. We share information with our Canadian, US and foreign Affiliates and service providers who provide services on our behalf, such as our delivery service providers who ship and deliver your online orders, process your payments, send email and communications. By providing your information to us, you are consenting to the transfer of your personal information to facilities located outside of Canada, and understand that your information will be stored, accessed and processed in accordance with U.S. law, including that in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in the U.S. may be entitled to access your personal information. Our affiliates and service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services, except as may be permitted by law. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of Canada. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions. For further information on the manner in which our service providers process your personal information, please contact our Privacy Officer as set out under the “Contact Us” section below.

With any successor to all or part of our business. For example, if all or part of our operations are transferred or provided by an outside third party we may transfer information we have about you in preparation for or as part of that transaction.

If we think we have to in order to comply with the law. For example, we and our service providers may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable US, Canadian or foreign laws.

With our business partners. For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us, as specified at the time your personal information is collected.

To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.

To protect you. We may disclose your information to our suppliers or other business partners who need to contact you about a specific product in the event of a product safety issue or recall.

At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

You can change your preferences to not receive marketing communications from us by clicking here or emailing us. Please allow up to ten (10) days for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or warranty information. Please note that ministry units, active and retired Officers, lay leads and certain other employees may not opt out of receiving bulk internal communications including mass e-mails when using a company provided e-mail address such as those, but not limited to those ending, in @can.salvationarmy.org

Registered website users can update their information at the My Account section of our website. If you are not a registered website user, you can contact us by email.

For more information about how we may collect information to provide you with interest based ads or how we learn about our users’ interests and how you may register your preferences regarding our collection and use of this type of information, please read the Our Tracking Techniques section below.

You may access, update or correct inaccuracies in your personal information in our records in the following ways:

  • As a registered user with our websites, you can access your profile information at any time by clicking on the “Sign In” button at the top of any page on the website on which you are registered.
  • By contacting us using the information provided below in the Contact Us section.
Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email customercare@can.salvationarmy.org.

When you place orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password.

We maintain your personal information for as long as required for the purposes set out in this Privacy and Security Statement, or as otherwise required or permitted by law.

Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third party websites.

If you have additional questions, or to access, update or correct inaccuracies in your personal information, you can call us at 416-XXX-XXXX, or reach us by email at privacy@can.salvationarmy.org. You can write to us at: The Salvation Army Attention: Privacy Office 2 Overlea Blvd Toronto, Ontario M4H 1P4

We may share your information for our business purposes and as legally required or permitted, including:

With third parties who perform services on our behalf. We share information with our Canadian, US and foreign Affiliates and service providers who provide services on our behalf, such as our delivery service providers who ship and deliver your online orders, process your payments, send email and communications. By providing your information to us, you are consenting to the transfer of your personal information to facilities located outside of Canada, and understand that your information will be stored, accessed and processed in accordance with U.S. law, including that in certain circumstances courts, law enforcement agencies, regulatory agencies or security authorities in the U.S. may be entitled to access your personal information. Our affiliates and service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services, except as may be permitted by law. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of Canada. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions. For further information on the manner in which our service providers process your personal information, please contact our Privacy Officer as set out under the “Contact Us” section below.

With any successor to all or part of our business. For example, if all or part of our operations are transferred or provided by an outside third party we may transfer information we have about you in preparation for or as part of that transaction.

If we think we have to in order to comply with the law. For example, we and our service providers may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable US, Canadian or foreign laws.

With our business partners. For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us, as specified at the time your personal information is collected.

To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.

To protect you. We may disclose your information to our suppliers or other business partners who need to contact you about a specific product in the event of a product safety issue or recall.

At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.

Tracking Tools We Use

We collect personal and other information about users over time and across different websites when you use this website or service. We also have third parties that collect personal information this way. We or our vendors use several common online tracking tools to collect this information. These may include browser and flash cookies. We may also use web beacons and similar technologies.  We or third parties may also collect or receive information from our mobile applications and others’ applications and use that information to provide measurement services and targeted ads. We (and our third party service providers) also use these tools:

  • To track visitors to our websites.
  • To recognize returning customers.
  • To learn what site referred you to our websites or mobile application.
  • To store your password if you are registered on our website.
  • To personalize your experience on our website, mobile application and on third-party social networking websites, plug-ins and applications.
  • To collect and store geographic data determined by the IP address of your computer.
  • To optimize and tailor our websites and mobile application.
  • To make product recommendations and provide you with advertising content in which we think you will be interested. As part of this customization, we may collect information about your online behaviour on our mobile applications, our websites or on other websites. We may also get information about your browsing history from our trusted business partners and vendors.
  • So we can better understand our audience, our customers, our website visitors and mobile application users, and their respective interests.
  • To provide correct pricing and ads for the local store you select.

Controlling Our Tracking Tools

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, click here. Why? Because flash cookies cannot be controlled through your browser settings. Your mobile device may not give you the ability to control cookies. If you wish to block cookies on our mobile applications, you will need to delete the application from your mobile device. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our websites.  If you block or delete cookies, not all of the tracking that we have described in this policy will stop.

Our “Do Not Track” policy: Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals. 

My Account registration is an optional service provided by our website. You do not have to register to browse online, nut we do require you to register to make a purchase. When you register, you are asked for personal information such as your name, address, phone number, email address, and a username and password that you select. You may also optionally provide information regarding your interests and register your credit cards. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.

Please be advised that store.salvationarmy.ca and associated websites use cookies. 

A ‘cookie’ is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How does The Salvation Army use cookies?

We use cookies on our websites and associated third-party online services (Issuu, Disqus, Google Translate, Google Analytics, Google Maps, YouTube, Facebook, Twitter, Vimeo, Soundcloud and Flickr) in order to track use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This in turn helps us to develop, optimise and improve our website as well as products and or services in response to what you might need or want. If you wish to opt out of this, please decline cookies in your web browser settings. The cookies are deployed for the purposes of:

  • implementing social media functionality
  • analysing website usage
  • administering and developing the website
  • gathering aggregated demographic information about who uses our websites
  • tracking the pathways through our website
  • providing location-related functionalities and analytics

Cookies are either:

  • Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
  • Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics, which helps us to understand how the website is used and leads to improvements for all visitors.

Cookies can also be categorised as follows:

  • Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
  • Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
  • Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Cookies may be turned off or deleted at any time – see your web browser help guide for instructions specific to your system. Please note that functionality of this website may be impaired if cookies are switched off.

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